Refunds/Returns
To return your product, you should email meloveclothinguk@gmail.com stating your order number and that you would like to return/ exchange a product, we will then send you an address to ship the products back to. Please do not send products back without contacting us first. We will not cover any shipping costs on any returned/ exchanged products. We will not refund any products until we physically receive the products and inspect them to ensure they have not been worn or damaged.
You have 14 days from purchase date to return items
You have 28 days from purchase date to exchange items
After the above time frames we will not be able to grant any return/ exchange requests.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meloveclothinguk@gmail.com
Shipping returns
To return your product, you should email meloveclothinguk@gmail.com stating that you would like to return a product, we will then send you an address to ship it back to. Please do not send products back without contacting us first. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at meloveclothinguk@gmail.com