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Privacy Policy

  • welcome

    Welcome to Melové Clothing! We are a London-based fashion brand specialising in urban streetwear. Here at Melové, we take immense pride in our work, striving to create high-quality garments for all streetwear enthusiasts worldwide. With a dedicated focus on customer service, our goal is to provide you with the ultimate shopping experience. Explore our collection and join the Melové family today!

Refund and Returns Policy

Refunds/Returns

To return your product, you should email meloveclothinguk@gmail.com stating your order number and that you would like to return/ exchange a product, we will then send you an address to ship the products back to. Please do not send products back without contacting us first. We will not cover any shipping costs on any returned/ exchanged products. We will not refund any products until we physically receive the products and inspect them to ensure they have not been worn or damaged.

You have 14 days from purchase date to return items

You have 28 days from purchase date to exchange items

After the above time frames we will not be able to grant any return/ exchange requests.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meloveclothinguk@gmail.com

Shipping returns

To return your product, you should email meloveclothinguk@gmail.com stating that you would like to return a product, we will then send you an address to ship it back to. Please do not send products back without contacting us first. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at meloveclothinguk@gmail.com