FAQs
How to return a product purchased online?
Merchandise in unused and satisfactory condition may be returned for refund or exchange within 14 days of purchase when accompanied by the original sales receipt.
How long does it take to receive my order?
You should receive your order within 2-5 working days after the order has been placed. But in some cases, it can take up to 10 working days.
If 10 working days have passed and you still have not received your order. Contact us on orders@meloveclothing.co.uk
What if I want to change my order after it already has been placed?
Please contact us at orders@meloveclothing.co.uk within 15 minutes of placing the order.
Anytime after this, you’ll have to then exchange the products once you have received them.
I’ve placed and order and put the wrong details for delivery, What should i do?
Email us at orders@meloveclothing.co.uk within 30 minutes after placing your order with the updated information, We will update the shipping team with the updated information and get this processed for you.
I’ve placed an order but haven’t received my parcel yet, What should I do?
Check your online Melové account and email for tracking information, Track using the Royal Mail website linkhttps://www.royalmail.com/track-your-item#/
My order says it’s been delivered but i haven’t received it yet, What should i do?
Our delivery partner Royal mail will have all the information on where your parcel is and where it has been delivered, We will ship to the shipping address provided on your order, so please make sure this is correct as we can not compensate for orders sent to incorrect shipping addresses.
Once we hand your parcel to Royal mail we are not liable for the handling and delivery of products. We are not liable for goods damaged in transit.
If you need additional assistance contact us at orders@meloveclothing.co.uk
How do I return my order ?
Email us at orders@meloveclothing.co.uk referencing your order number and the product(s) you would like to return, we will then send you an email with the detailed process of returning your product(s)
Returned items must be unused without any evidence of wear, stains or odours. They must be sent back with a return form you can download and print out here, in original packaging, with original tags still in place
Returned goods can be exchanged for a different item or store credit (this does not include original delivery costs) and in some circumstances a refund.
Customers are responsible for the cost of returning their orders. We advise that the parcel be sent using a tracked and insured service as Melové is not liable if the parcel is lost or damaged in transit.
Once we receive the returned product(s) the process may take up to 7 days. Please allow up to 10 days during sale periods and bank holidays
Sale products and gift cards are non-returnable. Please take this into account when placing an order.
Can i exchange my order?
Orders can be exchanged, for a different size of the same item or store credit (this does not include original delivery costs)
In the event that we don’t have the desired exchange item in stock, we can provide you with store credit and in some cases a refund.
How long will it take to get my refund?
Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance. Orders@meloveclothing.co.uk
How can I pay for my order?
Melové currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via Paypal,Klarna & Clearpay.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and very rarely the wrong items may be shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team
Orders@meloveclothing.co.uk
Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page.